Expert Elastic Stack Support guaranteed by a Service Level Agreement
The Elastic Stack has been widely adopted in South Africa and serves many critical functions for many businesses. One of the shortcomings of adopting the technology has always been the lack of local support services backed by Service Level Agreements (SLAs) for Open Source users.
One solution to this is to purchase an Elastic Subscription which not only provides SLA backed support but also provides access to the Elastic’s commercial products which add further value to the stack. This is a great solution for some companies and being Elastic Partners, we have facilitated the purchase of Elastic Subscriptions for many companies locally.
We have however had many customers approach us who do not have a requirement for the commercial product offerings and are committed to remaining on the Open Source product base but require local support which they can rely on that is also backed by an SLA.
Building on our Elastic service offerings and backed by our team of qualified Elastic Engineers, we have heeded the call and crafted a Service Level Agreement offering for Open Source customers designed to resolve support requests by customers with guaranteed response times.
Below are a few features included in our SLA offering. For an in depth breakdown please feel free to contact us.