Elastic stack support backed by a sla

Expert Elastic Stack Support guaranteed by a Service Level Agreement

The Elastic Stack has been widely adopted in South Africa and serves many critical functions for many businesses. One of the shortcomings of adopting the technology has always been the lack of local support services backed by Service Level Agreements (SLAs) for Open Source users.

One solution to this is to purchase an Elastic Subscription which not only provides SLA backed support but also provides access to the Elastic’s commercial products which add further value to the stack. This is a great solution for some companies and being Elastic Partners, we have facilitated the purchase of Elastic Subscriptions for many companies locally.

We have however had many customers approach us who do not have a requirement for the commercial product offerings and are committed to remaining on the Open Source product base but require local support which they can rely on that is also backed by an SLA.

Building on our Elastic service offerings and backed by our team of qualified Elastic Engineers, we have heeded the call and crafted a Service Level Agreement offering for Open Source customers designed to resolve support requests by customers with guaranteed response times.

Below are a few features included in our SLA offering. For an in depth breakdown please feel free to contact us.

Quick Features

  • Easy fault logging and tracking through multiple channels
  • Guaranteed Response times based on severity of support request
  • Development and upgrade advice
  • Configuration and architecture best practice advice
  • Support in local business hours
  • Named primary and backup support engineers

SLA Pricing

The SLA pricing model is based on the number of clusters and nodes per cluster which are to be supported. Please contact us for further details or if you require a quote.

It is recommended that a Search Architecture and Implementation Audit is performed before a Support Level Agreement is signed in order to understand the full configuration and health status of the deployment.

If you would like to know more about our SLA product, please fill in the form and we’ll get back to you as soon as possible.

Knowledge Focus – Pretoria, Gauteng, South Africa