Support and maintenance

Knowledge Focus will keep your search implementation going

Our company has extensive experience and in-depth knowledge of enterprise search applications, which ensures that we can support your business users with any issues that they encounter while using these systems. We provide different tiers of support so that your business can choose the support option that is the most financially and functionally viable.

Overview of our support services

We typically propose that businesses sign a support level agreement (SLA) with us, so that they get the help they need, when they need it. We offer different levels of support, depending on the amount of support your business needs, or the budget that you have available. Support can be offered telephonically, remotely via VPN connection or through on-site help.

Our support agreements include:

  • a maximum response time that is indicated by the level of SLA;
  • telephonic, remote or on-site assistance.
  • application monitoring
  • application maintenance (upgrades, patches, etc.)
  • facility to report faults and local resource to troubleshoot fix problems
  • monthly reporting
  • minor system enhancements
  • assistance or guidance in operations or development of search application.

Overview of maintenance services

Enterprise systems need to be kept up to date to deal with the increase in data and infrastructure required for day-to-day operations and long-term well-being. We offer maintenance services that enable our business customers to have fully functioning search implementations, which grow along with their requirements.

Our maintenance agreements include:

  • necessary software upgrades and patches;
  • application maintenance to ensure that your system runs smoothly.

To set up an appointment with our search consultants, please fill in the form below visit our Contact Us page.

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