Our company has extensive experience and in-depth knowledge of enterprise search applications, which ensures that we can support your business users with any issues that they encounter while using these systems. We provide different tiers of support so that your business can choose the support option that is the most financially and functionally viable.
We typically propose that businesses sign a support level agreement (SLA) with us, so that they get the help they need, when they need it. We offer different levels of support, depending on the amount of support your business needs, or the budget that you have available. Support can be offered telephonically, remotely via VPN connection or through on-site help.
Our support agreements include:
Enterprise systems need to be kept up to date to deal with the increase in data and infrastructure required for day-to-day operations and long-term well-being. We offer maintenance services that enable our business customers to have fully functioning search implementations, which grow along with their requirements.
Our maintenance agreements include:
To set up an appointment with our search consultants, please fill in the form below visit our Contact Us page.